Eliminate Odor. Elevate Every Stay. 

Odor Is One of the Biggest Threats to Guest Satisfaction

What Guests Can't See Could Be Hurting Your Ratings 

A room can look immaculate, but if it doesn't smell fresh, guests notice immediately. According to a recent study1, odor is one of the leading causes of negative hotel reviews, lower guest satisfaction scores, and lost repeat business. 


93% of hotel guests would downgrade a 5-star stay over odor



In fact, unpleasant odor would cause 84% of guests to reduce their rating by at least 2 stars



Top reason for 
negative reviews
 


Which Odors are a Challenge for your Space?

Not all odors are the same. Whether you’re looking to eliminate everyday odors or tackle stubborn smells, our
Odor to Product Match Guide can help you select the right solution for your needs. Use the guide to learn more
and see how Ecolab can outperform the competition.

Ecolab Solutions Designed to Tackle Tough Odors, so your Rooms are Guest-Ready

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Bio-Enzymatic Odor Eliminator

Tackle stubborn and biological odors such as pet, urine, body odor, and garbage odors. 

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ZephAir Tough Odor Remover

Designed to eliminate tough odors like food and smoke on soft surfaces.

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Study shows cleanliness is a top factor in guest satisfaction and hotel selection

It can influence reviews, lower ratings and shape guest satisfaction and future bookings.

 

1. Based on third-party survey of 598 hotel guests conducted on behalf of Ecolab, Nov 2025. 

FAQs

1. How do I remove tobacco or marijuana smoke odors from a hotel room?

2. What is the best way to get rid of pet or urine odors in a hotel room?

3. How can I eliminate food smells from a hotel room?

4. How can I remove musty smells from a hotel room?

5. How can I remove odors from fabrics and upholstery?

6. What odor eliminating products should I use for my hotel?

7. What impact do odors in hotels have on guest satisfaction?

Get In Touch with Us

One miss can outweigh an otherwise great stay.

Connect with an Ecolab expert and make cleanliness a strategic advantage

Give Us a Call

With unparalleled expertise and cutting-edge technology, we partner with customers to deliver world-class results and optimized operations. Contact us to learn how we can help you.

Ecolab Inc.
1 Ecolab Place
St. Paul, MN 55102

Ecolab Customer Service: 
Phone: +1-800-352-5326

Nalco Water Customer Service
Phone: +1-800-288-0879

Request a Consultation